MessengerPeople Study 2018 reports an increase in messenger services used by businesses | Mobile Marketing Magazine

MessengerPeople , a Germany-based provider of professional messenger communication software, has released the MessengerPeople Study 2018 , providing insight into the past three years of digital communication between businesses and consumers. The results of the study were yielded from 10m messenger services users, 18m daily sent messages, more than 1,600 customers and nine billion data sources. MessengerPeople’s software is used by messaging platforms WhatsApp, Facebook Messenger, Insta App, and Telegram, to enhance the customer service experience and facilitate faster communication. From 2015 to 2018, MessengerPeople grew from 500 messenger service users to over 3 million. “Three years ago, we were one of the first providers facilitating WhatsApp customer communication for businesses,” said Matthias Mehner, chief marketing officer at...

11 Dec 2018 ... MessengerPeople's software is used by messaging platforms WhatsApp, Facebook Messenger, Insta App, and Telegram, to enhance the ...

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