Can’t download or send media files - If you’re experiencing issues downloading or sending photos, videos, or voice messages, check the following: Your phone has an active internet connection with a strong signal. Try loading a webpage to make sure. Your phone's date and time are set correctly. If your date is incorrect, you won't be able to connect to the WhatsApp servers to download your media. Learn how to correctly set your date here. If the problem persists, there might be an issue with your SD card. To verify, ensure your SD card has: Sufficient free storage space. I