WhatsApp FAQ - About new business features and WhatsApp’s Privacy Policy update

About new business features and WhatsApp’s Privacy Policy update - We want to be clear that the recent terms and privacy policy update do not affect personal messages. The changes are related to optional business features on WhatsApp, and provides further transparency about how we collect and use data. What's not changing? The privacy and security of your personal messages and calls do not change. They are protected by end-to-end encryption, and WhatsApp and Facebook cannot read or listen to them. We will never weaken this security and we label each chat so you know our commitment. What's changing? We’re working to better support over 175 million people who message a business account every day.

We're making it easier to chat with businesses who may use Facebook business products. To respond to customers, some businesses need secure hosting ...

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